Refund & Cancellation Policy

'Our', 'we' and 'us' refers to 121 Company Formation
'Our site' refers to means our website/s
'You' and 'your' refers to any business you are associated with or whose on behalf you use our site
'Services' refers to the company formation service and other associated services that we offer on our website offered and, where applicable, refers to all goods supplied by us
'Terms and conditions' refers to the general and specific terms and conditions of the business and Privacy Policy together with any other terms and conditions that may be posted on our website at any time.
‘Website’, ‘web site’ or ‘site’ refers to the that which was being browsed when the link to both the General and Specific Terms and Conditions was selected and this also includes any additional terms and conditions

As soon as we become aware that any incident deemed to be classed as force majeure occurs in conjunction with the terms of this Refund and Cancellation Policy, we will inform you of this as soon as possible. Should the force majeure incident continue for a period exceeding 14 days, then either party holds the right to revoke the contract made between them. In such circumstance you will be granted full reimbursement for all goods, services or products that have been paid for but remain undelivered.

a) Should Companies House reject your application to incorporate a limited company, you shall not be entitled to a refund, in part or in full, for any services provided by 121 Company Formation in respect of your application.

b) Subsequent to purchasing a company formation package, should you then change your mind, providing we have not submitted your application to Companies House, then you shall be entitled to a full refund of all fees paid to us providing we are notified of this within 14 days of the date of purchase. There may, however, be an administrative fee should we have already begun work on your application.

c) No refund, either partial or whole, shall be made for any company formation package or associated services if the documentation for this has already been submitted to Companies House on your behalf.

Should you purchases one of our address services – registered office address, service address or trade mail forwarding address – then the following terms and conditions regarding refunds and cancellations apply should you subsequently change your mind:

a) If your order has not yet been processed and the address service(s) set up, then you will be entitled to a refund of any fees paid to us providing notice to cancel is received within 14 days of the date of purchase. After this 14 day period has elapsed, no cancellation/refund requests will be considered.

b) In the event that your order has already been processed and your address service(s) have been set up, then providing notice to cancel is received within 14 days of the date of purchase, you shall be entitled to a refund of any fees paid to us less a £30.00 administrative fee per address service. After this 14 day period has elapsed, no cancellation/refund requests will be considered.

c) If a notice to cancel and refund request is received within 14 days of the date of purchase of an address service but your company has used this address for more than 14 days after the purchase date, no refund will be due since it will be deemed that you have made use of the address service.

d) Address service(s) may be cancelled by either party upon the giving of one full calendar month’s notice.

Should you purchases one of our additional services or products then the following terms and conditions regarding refunds and cancellations apply should you subsequently change your mind:

a) If your order has not yet been processed and we have not begun work on providing the additional services or products, then you will be entitled to a refund of any fees paid to us providing notice to cancel is received within 14 days of the date of purchase date. No cancellation/refund requests will be considered if the cancellation request is made after this 14 day period has elapsed or if we have already begun to work on providing the additional services or products.

b) Should we have to cancel any additional service or product purchased by you due to the failure on your part to provide any documentation requested, such as proof of ID or address, then no refund will be provided since this information is required in compliance with anti-money laundering regulations and Know Your Customer requirements.