We define below the terms of use currently applicable when using the 121 Company Formation website regarding our refund and cancellation policy. These terms apply to both registered and unregistered users of the website and all clauses contained herein can also be found in both the General and Specific Terms and conditions of 121 Company Formation which can be accessed here.
a) Should Companies House reject your application to incorporate a limited company, you shall not be entitled to a refund, in part or in full, for any services provided by 121 Company Formation in respect of your application.
b) Subsequent to purchasing a company formation package, should you then change your mind, providing we have not submitted your application to Companies House, then you shall be entitled to a full refund of all fees paid to us providing we are notified of this within 14 days of the date of purchase. There may, however, be an administrative fee should we have already begun work on your application.
c) No refund, either partial or whole, shall be made for any company formation package or associated services if the documentation for this has already been submitted to Companies House on your behalf.
Should you purchases one of our address services – registered office address, service address or trade mail forwarding address – then the following terms and conditions regarding refunds and cancellations apply should you subsequently change your mind:
a) If your order has not yet been processed and the address service(s) set up, then you will be entitled to a refund of any fees paid to us providing notice to cancel is received within 14 days of the date of purchase. After this 14 day period has elapsed, no cancellation/refund requests will be considered.
b) In the event that your order has already been processed and your address service(s) have been set up, then providing notice to cancel is received within 14 days of the date of purchase, you shall be entitled to a refund of any fees paid to us less a £30.00 administrative fee per address service. After this 14 day period has elapsed, no cancellation/refund requests will be considered.
c) If a notice to cancel and refund request is received within 14 days of the date of purchase of an address service but your company has used this address for more than 14 days after the purchase date, no refund will be due since it will be deemed that you have made use of the address service.
d) Address service(s) may be cancelled by either party upon the giving of one full calendar month’s notice.
Should you purchases one of our additional services or products then the following terms and conditions regarding refunds and cancellations apply should you subsequently change your mind:
a) If your order has not yet been processed and we have not begun work on providing the additional services or products, then you will be entitled to a refund of any fees paid to us providing notice to cancel is received within 14 days of the date of purchase date. No cancellation/refund requests will be considered if the cancellation request is made after this 14 day period has elapsed or if we have already begun to work on providing the additional services or products.
b) Should we have to cancel any additional service or product purchased by you due to the failure on your part to provide any documentation requested, such as proof of ID or address, then no refund will be provided since this information is required in compliance with anti-money laundering regulations and Know Your Customer requirements.
Order online, call or livechat with our friendly team to complete your order